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Our team

Behind every claim stands our team of dedicated professionals, who combine expertise and empathy to navigate the process of resolving large and complex claims. We are the most qualified team in our field in the whole of the Channel Islands. Every single member of our team holds professional qualifications and we are dedicated to ongoing professional development to ensure that we are always at the cutting edge of the insurance industry. Discover the faces behind our success.

Richard Headington

Richard Headington

Managing Director

BA (Hons) ACII ACILA FIFAA BDMA InsTech

Chartered Loss Adjuster and Chartered Insurance Practitioner Richard has worked in the insurance industry since 1985 and was previously Channel Islands Manager for two UK-based loss adjusting companies. He and wife Julie-anne founded Channel Islands Adjusters in 2004 after identifying the need for a locally based, independent adjuster in the Channel Islands. Richard specialises in major and complex property claims, liability, subsidence, Contractors’ All Risks and Latent Defects claims. Richard also holds the British Damage Management Insurance Technician qualification.

T: 

01481 722533

M:

07781 108739

Julie-anne Headington

Julie-anne Headington

Finance Director

FCII FCILA FIFAA FMAAT

Julie-anne came to the insurance industry in 1990 after several years in the finance industry business and she specialises in large and complex claims. Julie-anne is dedicated to ongoing professional development and is a Fellow of the Chartered Institute of Loss Adjusters, a Fellow of the Chartered Insurance Institute, and a Fellow of the Association of Accounting Technicians. In 2021, Julie-anne was awarded the UK insurance industry Women in Insurance ‘Woman of the Year’ Award (Small to Medium Firms) for her dedication to sustainability and ongoing efforts to ensure that it is at the heart of the claims process.

T: 

01481 722533

M:

07781 116067

Josh Smith

Josh Smith

Associate Director

ACILA DipCII BDMA Ins Tech AIFAA

Josh joined our team in 2014, following seven years as a broker. Since then, he Josh has racked up an impressive list of qualifications including the Chartered Insurance Institute Diploma and the British Damage Management Association Insurance Technician qualification. Josh became a Chartered Loss Adjuster in 2019. Josh’s long service and expertise led to him joining the board as an Associate Director and Shareholder of the Company in 2022, and his commitment, dedication and expertise plays a vital role in securing the future of the Company’s position in the Channel Islands.

T: 

01481 722533

M:

07781 436050

Ellie Smith

Ellie Smith

Loss Adjuster

CertCILA BDMA InsTech

Ellie joined the team in 2022 with a background in customer service. Since then, Ellie has gained the Chartered Institute of Loss Adjusters Certificate and the British Damage Management Association Insurance Technician qualification, and is now studying to become a Chartered Loss Adjuster. Ellie is a key member of the CIA team, with her empathetic approach in dealing with policyholders at times of distress a particular skill, coupled with her keen eye for detail and rigour in adhering to our detailed and comprehensive procedures.

T: 

01481 722533

M:

07781 121332

Tracy Le Page

Tracy Le Page

Operations Manager

Tracy was Richard and Julie-anne’s first employee when they expanded the business in 2014 and she joined CIA with several years’ experience in property management. Tracy’s role is vital in ensuring that our office runs smoothly, and our adjusters are supported to meet service standards. Tracy also supports Julie-anne with HR and KPIs, events, marketing and PR. Always calm under pressure, Tracy is our trained Mental Health First Aider, which is vital for our staff wellbeing.

T: 

01481 722533

M:

07781 163282

Sam Langmead

Sam Langmead

Property Claims Technician

Sam joined our team in 2024 with seven years’ experience in dealing with claims, including the surge events following both the collapse of Flybe and the aftermath of Storm Ciaràn. Having worked in both the broker and insurance sectors, Sam has a solid understanding of the claims process from both perspectives, which is particularly beneficial when dealing with complex and technical claims. Sam is passionate about providing a good service to policyholders, brokers and insurers. He is currently studying for the Chartered Insurance Institute’s Certificate in Insurance.

T: 

01481 722533

M:

07781 101442

Our Directors

Equal opportunities

We offer all employees equal chances for progression and support in gaining professional qualifications, ensuring fairness in career opportunities and benefits.

Leadership diversity

We are committed to maintaining a gender-balanced board, aiming for at least 50% female directors until 2025, reflecting our pledge to equality at all organisational levels.

Women in Finance Charter

As signatories, we actively promote gender balance in financial services, embodying our dedication to diversity and inclusion.

Our commitment to equality and opportunity

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